Shipping and Delivery
At Bisou Duo, the experience doesn't end at checkout; it ends when you are standing in front of the mirror, feeling the difference. We have partnered with premium logistics providers to ensure that the journey of your garment is as seamless and refined as the product itself.
1. Processing Time
We understand your anticipation.
Dispatch: All orders are processed and dispatched within 24 hours of order confirmation.
Peak Seasons: During high-volume periods (sales, festivals, or new drops), please allow up to 3-4 business days for dispatch. We refuse to rush the process if it means compromising on the care your package deserves.
Notification: As soon as your order leaves our warehouse, you will receive a confirmation email and SMS with your tracking details.
2. Estimated Delivery Timelines
We prioritize speed without sacrificing safety.
The expected delivery is made within 7-15 business days.
Note: Deliveries may be slightly delayed due to unforeseen circumstances like weather or operational challenges. In such cases, our team will proactively keep you informed.
3. Order Tracking
We believe in keeping you in the loop, not in the dark.
Once your order is shipped, you will receive a Tracking Link via SMS and Email.
You can also track your order directly on our website under the "My Account" section.
4. The Unboxing Experience
Your package is designed to be an experience.
Please ensure you inspect the package upon delivery. If the outer packaging appears tampered with or damaged, do not accept the delivery.
Ask the courier partner to mark it as "Refused due to Damage" and contact us immediately. We will arrange a replacement for you.
5. Incomplete Addresses
To ensure timely delivery, please double-check your address and contact number at checkout. Bisou Duo is not responsible for delays caused by incorrect or incomplete shipping details. If a package is returned to us due to an incorrect address, a re-shipping fee may apply.
Contact Us
If your order is taking longer than expected or if you have any special delivery requests, please reach out. We are here to help.
Let customers speak for us
Very good fabric,love the style and colour options.feels like second skin. The fabric is so soft and comfortable. Would definitely buy more colours
Very very good fabric, I love the style, feels like second skin. Would definitely buy more colours
Found this brand on Google and I’m so impressed! The fabric is incredibly smooth and honestly feels premium. I’ve washed it a bunch of times already and the colors are still as deep and vibrant as day one. Definitely worth the price—I’ve already had a few people ask where I got it. Can’t wait to grab a few more colors!
Hey! Sharing a quick honest take—
The fabric feels very soft and cool on the skin, perfect for all-day comfort. The fit is spot on—clean and well-structured. I really like the plain, minimal design, it looks quite elegant. Also, the range of colour options is a big plus.
Overall, comfortable, stylish, and a solid everyday pick.
Really loved the t-shirt! The fabric is very soft and comfortable, perfect for all-day wear. The fit is nice and relaxed, and looks great. Definitely a good quality everyday wear.
