At Bisou Duo, we are committed to delivering an unparalleled fashion experience. We understand that style is personal and sometimes, a piece might not fit the man beneath the surface perfectly. We aim to make this process as seamless and dignified as the clothing we create.

1. Order Cancellation
We understand that plans change. You can cancel your order at any time before it has been dispatched from our warehouse.

How to Cancel: Please email us at bisouduowork@gmail.com or WhatsApp us at 93320 04991 with your Order ID.

Refund for Cancellation: If the order is prepaid, the refund will be initiated to your source account within 5-7 business days of confirmation.

Note: Once the order has been shipped, we cannot cancel it. However, you may choose to return the product once it reaches you.

2. Returns & Exchanges
Our mission is to empower you to feel confident in your own skin. If the fit isn't right or the style doesn't resonate with you, we are happy to assist.

Eligibility: We accept returns or exchanges within 7 days of delivery.

Condition: To honor the quality of our craftsmanship, items must be returned unworn, unwashed, and with all original tags and packaging intact.

3. Refunds
We believe in transparency and value.

Timeline: Once your return is approved, refunds will be processed within 5-7 business days.

Method:

Prepaid Orders: Refunded directly to the original payment source.

Cash on Delivery (COD): Refunded via bank transfer or store credit (gift card), based on your preference.

4. Damaged or Defective Items
We take pride in our "quality craftsmanship and enduring materials". In the rare event that you receive a damaged product or an incorrect item:

Please notify us within 48 hours of delivery.

Attach a clear image of the defect/damage.

We will arrange an immediate replacement or a full refund, prioritizing your convenience.

5. Contact Us
For any questions regarding your order, or if you simply wish to share feedback on your experience, our team is here to listen.